Terms and Conditions
By confirming the booking you accept the following terms and conditions:
Check-in and Check-out Times
Check-in is from 15: 00 h onwards and check-out is before 12:00 h. Should you leave the suite after the established check-out time, your account would automatically be debited for the corresponding fee.
In order to confirm a reservation a 30% of the total cost, including: accommodation, programmes, treatments and/or services requested, shall be debited to the credit/debit card provided or paid by bank transfer. Upon check-in your credit card will be charge for the remaining amount of the total price of your stay.
You will be charged for the expenditure incurred when the balance on your account reaches a credit threshold of 7,000€ for Deluxe, Superior and Grand suites, or 10,000€ if the booked suite is in the Presidential or Royal category. Successive charges will be made in the same way whenever these thresholds are reached for the duration of your stay.
Upon check-in, you will be asked for your credit card number to guarantee the payment of all the services, treatment or products that you require before and/or during your stay in SHA Wellness Clinic. SHA accepts the following payments methods: cash, bank transfer into the account indicated by SHA team, and authorized credit cards. Cash payments must be made in Euro.
Limitations on cash payments
Pursuant to the Law 7/2012 on Preventing and Fighting Fraud dated 29th of October, active from the 20th of November, 2012 businesses, including SHA Wellness Clinic, are not to accept cash payments for more than 2,499 Euro.
Nevertheless, the aforesaid limitation shall be increased to 14,999 Euro for natural persons whose tax residence lies outside Spain, when acting outside business or professional interests.
To calculate the aforementioned quantities, the total amount of all the transactions or amounts paid in installments for goods sold or services rendered shall be added up.
Should these conditions not be fulfilled, SHA Wellness Clinic has the legal obligation to notify the appropriate authorities.
On the seventh day of your stay or upon reaching 20.000€ on bills, whichever occurs first, a payment of all charges accumulated up to the day is required. The process will occur every seven days or upon reaching the aforementioned sum, whichever occurs first, until the end of your stay.
Any stay cancelled 21 days prior to arrival will be fully refunded, except for 3% charge corresponding to the administrative costs of the deposit.
Any reservation cancelled 20 to 15 days prior to arrival will incur a 15% cancellation fee of the contracted stay, including services and treatments.
Any reservation cancelled 14 to 8 days prior to arrival will incur a 30% cancellation fee of the contracted stay, including services and treatments.
Any reservation cancelled 7 to 2 days prior to arrival will incur a 60% cancellation fee of the contracted stay, including services and treatments.
Any reservation cancelled 2 days prior to arrival or a no-show will incur a 100% cancellation fee of the contracted stay, including services and treatments.
The total amount of the services reserved will be charged in the event of early departures upon check-out, or late arrivals upon check-in; no refunds or reimbursements will be given in these cases.
Should a deposit paid by credit card be refunded more than 30 days after the card charge, SHA will refund the cardholder via bank transfer. A 2% bank commission of the refunded amount will be deducted from the deposit amount.
Treatment and services policy
The treatment included in your programme cannot be exchanged for money or other treatments, except on medical indication.
In case you need to cancel or modify an appointment, you will be able to do it in the Reception of de Wellness Clinic Area before 6 p.m. of the day before, always subject to availability. In case you don’t cancel the service within the schedule, the complete price will be automatically deducted from your account.
Should you modify or cancel an appointment, please the Reception of de Wellness Clinic Area before 6 p.m. of the day before, always subject to availability. In case you don’t cancel the service within the schedule, the complete price will be automatically deducted from your account. Any extra treatment or service provided, which is not included in your programme, will be debited to your account.
Should you require medical services or nursing assistance outside the Wellness Clinic Area schedule, these extra services will be debited to your account.
All lab tests require a: (1) pre-payment or confirmation of payment (via credit card authorization) and (2) your signed informed consent form. The lab test charges are not subject to refund or cancellation.
Should you require any external medical care, including hospital assistance we shall request an ambulance service that will transfer you to the public/private Hospital or Clinic of your choice. All charges for external medical services including ambulance apply.
The official languages in SHA are Spanish and English. Should you require interpreting or translation services during your stay, please kindly request this service prior to arrival. Fees for interpreting and translation services apply.
In order to ensure a relaxing and peaceful atmosphere, the minimum admission age at SHA is 12. SHA management reserves the right to admit children younger than 12 in exceptional cases and under the following conditions: (1) the presence of a minors authorization form signed by the parent/legal guardian; under the supervision of parent/legal guardian at all times; behave in a polite and respectful manner.
Children under 12 years old shall not be allowed into the common areas, including the Clinic Area, the Hydrotherapy Circuit, the SHAMADI Restaurant, the Fitness Area and the terraces, including the external swimming pool. A complaint from another guest or failing to comply with the aforementioned rules will result in the child leaving SHA grounds. Any minors between 12 and 16 years old who wish to receive treatments in SHA are to present treatments authorizations forms signed by their parent/legal guardian prior to receiving the treatment.
SHA admits pets under 5 kg under the following conditions: (1) guests assume responsibility for their pets at all times; (2) access to common areas (elevators, SHAMADI, the Clinic Area, the Wellness Area, the Fitness area, terraces) is prohibited at all times. A complaint from another guest or failing to comply with the aforementioned rules will result in the pet leaving SHA grounds, with the guest charged 100% cost of their booked stay. An additional daily fee applies. The owner shall be held responsible for any damage caused by their pet.
Guests are welcome to wear comfortable clothes and bathrobes throughout the day, excluding dinner in SHAMADI, where smart casual dress code applies. Please exclude: Flip-flops, Bermuda shorts,
tank tops, sportswear or swimwear from your attire. Nudity is strictly prohibited in common areas of SHA Wellness Clinic.
Pursuant to the existing legal regulations, in the interests of your well-being and those of other guests, smoking in the SHA Wellness Clinic facilities is strictly forbidden.
Parking and transfer services
In case of using the parking service, this will be used only for parking, SHA Wellness Clinic declines any liability in case of fire, loss, theft or damage for whatever reason except in case of negligence by SHA staff. Likewise, no liability is assumed for damages resulting from brakes that are defective or in bad condition. In case of accident, the statement must be filed before the vehicle leaving the parking. Moreover, SHA Wellness Clinic is not responsible for objects left inside the vehicle. The parking service entails a nominal daily charge.
The shuttle service provided by SHA Wellness Clinic will under no circumstance be responsible in any way for missed flights, as it is a mere transportation service from point to point. Also, you must report any irregularities in your flight in good time so as not to charge you 100% of the contracted services.